Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What are the steps to complaint resolution?

April 26, 2017complaint resolution steps

0

Posted

What are the steps to complaint resolution?

1 Answer

0

Posted

(1) Intake: Intake staff will review the complaint to determine if it contains all the requirements necessary for a complaint (see Question 2 or review the Checklist). The staff person will also contact the LEA to verify that it received a copy of the complaint. Once it is determined that all requirements for filing a complaint have been met, the complaint will be logged in and assigned to an investigator. (2) Investigator Review: The assigned investigator will review the complaint to determine if the complaint alleges violations and supporting facts over which TEA has the authority to consider through the complaint resolution process.