What are the Steps of Service for a Restaurant to increase survey participation?
Obtaining feedback from your guests or customers still requires the focus of management and front line employees. When delivering iPods or iPads to your customers, they should arrive with the guest check. Servers should explain that service is a real focus of your business and that it would be great if they could take a moment to complete the survey on the iPod/iPad. The device should be clean and your survey should be started on the device. While the credit card or cash is being settled, your guest can easily complete the survey.
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