What are the steps involved in porting and how long will it take?
The first step is to choose your new provider. • You will be asked by the new provider to give authorisation to make the change. That could be in writing (if you sign a form), electronic (by agreeing to certain conditions over the Internet) or verbal (by agreeing to certain conditions over the phone. This conversation must be recorded with your knowledge.) . • Being advised that you may have obligations to your existing provider is part of the authorisation. It is up to you to follow this up. • The new provider will ask your existing provider to check that you are the authorised customer, and make sure that your personal information is correct. Personal information includes the account number for post-paid accounts and a reference number or date of birth for pre-paid accounts. • The new provider may make a credit check. When these procedures are complete, the new provider will advise the former provider and the number will be moved to the new provider. The new provider must inform othe
