What are the steps in the Continuous Quality Improvement process?
• Step 1 Identify a need/issue/problem and develop a problem statement. • Step 2 Define the current situation – break down problem into component parts, identify major problem areas, develop a target improvement goal. • Step 3 Analyze the problem – identify the root causes of the problem and use charts and diagrams as needed. • Step 4 Develop an action plan – outline ways to correct the root causes of the problem, specific actions to be taken, identify who, what, when and where. • Step 5 Look at the results – confirm that the problem and its root causes have decreased, identify if the target has been met and display results in graphic format before and after the change. • Step 6 Start over – go back to the first step and use the same process for the next problem. For more information about Continuous Quality Improvement, please contact Annette Gannaway, at agannaway@ourchildrenshomestead.org or (630) 369-0004.
