What are the standards of quality that I should look for in choosing a non-medical home care agency?
• Licensed by the Illinois Department of Public Health • Caregivers are “Employees” (this means the agency is responsible for paying all employees payroll taxes, as required by law. Unemployment insurance tax, Social Security tax, Medicare tax and State and Federal with-holdings) • Professional Liability Insurance • Fidelity Bond Insurance (this is sometimes referred to as “theft insurance”) • Active management of the caregiver through a direct manager • Plan of care • Criminal background check performed on all employees • Continuous training for caregivers • 24 Hour on call service.
