What are the specific benefits of the electronic crisis management system?
The technology behind the Crisis Line supports collaboration and sharing of information among the partners of the regional crisis response system — which ultimately leads to higher quality service. Previously, individual agencies would collect and maintain their own data. The new system can centrally track, manage, analyze and control data collection for all crisis contacts across the region. This will allow assessment of the performance of the Crisis Line but more importantly, assessment of the region’s performance for responding to a crisis. This can lead to action plans to identify and resolve service gaps and make service improvements at local and regional levels. The new common database and crisis case management application offer a number of benefits: • more accurate and efficient recording of information about clients; • more efficient sharing of information, within safeguards of confidentiality and privacy; • decreased time spent on paperwork, freeing up more time for service d
