What are the SLAs provided by TynTec?
TynTec is leading the industry in the provision of Service Level Agreements (SLAs). TynTec’s technology, combined with the strict SLA, upgrades its SMS services to a higher quality level than traditional ‘consumer’ SMS, leveraging its SMS to be used in enterprise applications. The company SLA has four key promises: • Platform availability: TynTec gives the customer platform availability in percentages on a monthly, quarterly and yearly basis. This guarantees up to 99.999% platform availability on a six month basis. • Message delivery time: The percentage of deliverable messages delivered in 15 sec / 175 seconds (standard defined by ETSI). • Platform throughput: A guarantee that TynTec’s SMSC is able to handle high volume traffic within certain criteria, e.g. the amount of SMS handled per second. Customers can contractually tailor guaranteed throughput to 5, 10, 20 or 50 SMS/second. • Fault Fix Times: in case of outages, TynTec gives full support and communication to customers until the
