What are the skills and behaviors our managers and employees must demonstrate to support our desired workplace culture?
Beyond raising awareness and imparting knowledge about particular issues, communication and training must focus on specific, practical, and applicable skills that people can and must develop. Many of the competences are common to all of the issues these different organizational entities are working to address. For example, whether you’re talking about preventing outrageous forms of racial harassment, ethics violations, or “legal” problematic behaviors like bullying, managers must know how to effectively and persuasively communicate the organization’s standards, hold people accountable to them, and create an environment where employees are comfortable raising concerns to them. Employees, in turn, must know when and how to communicate concerns about inappropriate conduct. These common – though not always commonplace – skills are at the heart of all of the issues. • Are we reinforcing what we’ve communicated to ensure these messages and concepts remain top of mind? It’s too soon in our cu
