What are the service standards for SOLUTIONS Employee Assistance Program (EAP)?
SOLUTIONS recognizes its commitment to provide the highest quality of services and will adhere to the following standards: • All phone calls will be answered promptly with the assurance that all requests are handled in a friendly and professional manner. • Appointments for routine referrals will be offered within three working days. • Crisis referrals will be assessed the same day. • Clinical providers of services will be appropriately credentialed, privileged, licensed, and certified. • Assessments/evaluations will be face-to-face. • Referrals to treatment resources will be sensitive to the needs of the employee/dependent, clinically and financially. • A working knowledge of referral sources will be maintained, and the SOLUTIONS staff will facilitate referral to the most appropriate resource. • Every client will be given the opportunity to provide satisfaction feedback on services received.
