What are the Security Key and Challenge Phrase Questions all about?
Its all about protection. When you first log in to bill pay you will be asked to select 3 or 4 challenge phrase questions and enter a onetime security key. Your security key should have 1-10 digits, any combination of numbers and/or letters. Once you establish this key, each time you enter bill pay you will see it fade in and out. If you have completed the security key and do not see it, you should exit Bill Pay and contact Bill Pay Support Services at 866-722-8990. You will be prompted to answer your challenge phrase questions when making changes to your bill pay service. If you answer incorrectly you could disable your service. If you become disabled contact Valley Bank online support at (253)770-7680 or Bill Pay Support Services.
