What are the search options? Are keyword searches performed on the entire document, or just on the title, author, or document ID?
Related Questions
- A KB document contains several fields: Title, Summary, Problem and Resolution. When I search for a keyword which of these fields does Service Desk search?
- What are the search options? Are keyword searches performed on the entire document, or just on the title, author, or document ID?
- Are there options for doing author or title searches from the single search box without going into the advanced search panel?