What are the scripting considerations for agent callbacks in multiple-campaign environments?
• As a standard rule, do not share tables between multiple campaigns running at the same time. • The design of Interaction Dialer assumes that all the data in a table is for a single campaign. If two campaigns running at the same time use the same table and write to it, whichever campaign needs new calls first pulls the records from there regardless of the campaign the records are intended for. • The only call tables generally shared are Zones and BadCall. • CallList can be shared, however it must be filtered and this is not recommended due to the possibility of human error. I3 recommends that CallList be made campaign specific. • Everything else needs to be campaign specific.
