What are the salient features of the Act?
The Act recognises the right of the user other than the buyer also to sue the manufacturer by defining the word consumer to include user also. It empowers an individual consumer or a recognised consumer. Association whether the consumer is a member of such association or not to file a complaint in respect of affective goods or deficient services. It covers not only goods as defined under the Sale of Goods Act, 1930 but also services including services provided by public sector undertakings and government departments such as banking, financing, insurance, transport, processing, supply of electrical or other energy etc. It defines the rights of consumers. They include: the right to be protected against the marketing of hazardous goods; the right to be protected against unfair trade practices; the right to be assured access to a variety of goods at competitive prices; the right to be heard and to be assured that their interests will receive due consideration at appropriate forums; the rig
