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What are the rules of a reservation change,mileage refund and cancellation-refund for an award e-ticket that is purchased via internet?

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What are the rules of a reservation change,mileage refund and cancellation-refund for an award e-ticket that is purchased via internet?

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For the cancellation,refund and change requests of award e-ticket,you should contact with Turkish Airlines sales offices with the credit card that were used for the payment and also with a valid ID card (passport,driving licence,personal identification card,marriage certificate).Our members must use their own credit card while making their award e-ticket reservations via internet.). If the credit card is a virtual card, members should bring the credit card which the virtual card is connected.

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