What are the rules for collection agencies?
There are rules about how collection agencies must act when they contact you. They must: always say who they are and use the agency’s proper, registered name try to let you know in writing explaining who they are and who hired them to collect the money you owe make sure you are the person who owes the money Are there things a collection agency cannot do? There are rules about what a collection agency cannot do. They cannot: make you pay more money than you owe charge you for their services take you to court without being told to do so by the person you owe money to take you to court without warning you ahead of time Can they phone me? Yes, collection agencies can phone you. But there are rules they must follow. They cannot: make phone calls or send telegrams that you will have to pay for call on a statutory holiday call before 7 in the morning or after 9 at night call more than 3 times in a 7 day period (including voice mail messages) say things when they call that are harassing you or
