What are the rules about filing a site-level complaints?
There are four basic rules you must follow when filing a site-level complaint: 1. Go through all other channels first before filing a site-level complaint. You should always try to work out the problem any other way you can beforehand. For instance, if it’s a room host you have a problem with, try talking to the other room staffers before filing a site-level complaint. When you do this, use email to voice your complaints. It gives you time to think out what you want to say; it lets you find a neutral way to say it; it lets the person respond in their own time; and it provides everyone involved with a paper trail. [If you wish to CC: a copy of a complaint to a host to one of the site staff, you are welcome to do so, but let us know ahead of time.] 2. Complaints need to follow some basic stylistic rules. a. Send all site level complaints in email to the central complaints email box, Complaints (complaints@im-chat.com). Don’t send complaints over IM or in PM windows. As in #1 above, email
