What Are the Roles of the Customer Service Department?
The customer service department has a variety of roles including customer interaction, gaining customer satisfaction and clerical tasks. These roles are usually defined in a job description that the customer service representative views before applying to the company. Each company’s description of the customer service department may vary. However, the three aforementioned tasks are almost always standard roles of customer service representatives within a company’s customer service department. Customer Interaction The main role of the customer service department is to verbally interact with customers by giving them helpful information, answering questions or forwarding technical difficulties to the IT department if the customer is having a technical issue. The customer service department may also be responsible for handling customer complaints that are sometimes used to improve the overall services or products offered by the specific company. Customer service representatives can solve p
