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What are the roles and responsibilities of the Site Technical Contact (STC)?

April 26, 2017contact responsibilities roles site STC Technical

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What are the roles and responsibilities of the Site Technical Contact (STC)?

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The IBM Software Subscription and Support program requires a Site Technical Contact (STC) be designated to be responsible for the software subscription and support offering at that site. This person is responsible for ensuring that your company’s personnel understand how to engage and work with IBM remote technical software support. This includes, 1) communicating to your users the appropriate IBM Customer Number (ICN) they must provide to access IBM Software Support, 2) communicating to your users the features and benefits of the IBM Software Support program, as well as the process for engaging IBM for technical support, and 3) enabling and maintaining the access list of Authorized Callers to IBM electronic (web) technical support capabilities. The STC may assign up to nine (9) “Secondary Site Technical Contacts” who can help manage the access list of Authorized Callers on the web site.