What Are The Risks Associated With Outsourcing?
The risks associated with outsourcing can be significant if the wrong partner is chosen or if the there is poor planning or a lack of acceptance of the stakeholders. The following are risks hospitals should consider when evaluating an outsourcing engagement: Quality Risk – An organization can be at risk if the outsourcer does not produce services that meet service level agreements (SLA) therefore creating operations-related issues. Quality of Service – Quality of service is measured through (SLA)’s contractually agreed upon. Poorly defined or absent (SLA)’s can open the door for imperfections in the services provided. Language Communication – In some outsourcing arrangements, especially offshore and nearshore, foreign cultures and language barriers can negatively affect the end-user-experience leading to patient dissatisfaction. Security – Some outsourcers put their clients at risk by not offer the highest levels of security such as ISO certification, SAS 70 certification, PCI data sec
