What are the responsibilities of the Mental Health Ombuds?
• The Mental Health Ombuds Service: • Is responsive to the age and demographic character of the region and assists and advocates for consumers with resolving complaints and grievances at the lowest possible level • Is independent of service providers • Receives and investigates consumer, family member, and other interested party complaints and grievances • Is accessible to consumers, including a toll-free, independent phone line for access • Is able to access service sites and records relating to the consumer with appropriate releases so that it can reach out to consumers, and resolve complaints and/or grievances • Receives training and adheres to confidentiality • Continues to be available to investigate, advocate and assist the consumer through the grievance and administrative hearing processes • Involves other persons, at the consumer’s request • Assists consumers in the pursuit of formal resolution of complaints • If necessary, continues to assist the consumer through the fair hear
Related Questions
- What responsibilities do Illinois schools and the Illinois State Board of Education (ISBE) have under the Illinois Children’s Mental Health Act (ICMHA)?
- What are the correctional facilities, mental health institutions and courts official responsibilities in the registration process?
- What are the responsibilities of the Mental Health Ombuds?
