What are the responsibilities of a HUD Approved Housing Counseling Agency?
• HUD Approved Housing Counseling Agencies are a community resource. Credit unions and affiliated non-profits that serve as HUD Approved counseling agencies must make their services available to everyone in the community, regardless of a client’s membership status or affiliation with the credit union. They are also listed on HUD’s Housing Counseling website, along with contact information, so the public can access them from anywhere in the country. Counseling services also must be strictly separated from the lending functions of the credit union, and counselors are obligated to help clients compare the best available mortgage loan options from competing lenders. For a more complete description of the responsibilities of HUD Approved Housing Counseling Agencies, click here for the first chapter of the Federation’s Policies and Procedures Manual.
