What are the responsibilities of a computer support specialist?
• Maintain computer systems for end users • Troubleshoot users’ problems, requests, and questions on an as-needed basis • Collect information, research solutions, and analyze possible solutions to issues • Resolve problems in the shortest amount of time • Learn about and evaluate hardware and software products • Clean and check hardware and perform preventative maintenance as needed • Purchase and install hardware systems as needed • Purchase and install software upgrades and fixes • Implement virus protections • Back up files • Perform system updates • Configure and administer computer systems and applications • Produce and maintain documentation of hardware, software, and problem solutions • Analyze users’ computing needs and recommend solutions • Training users
