What are the requirements of the Amazon.co.uk A-to-z Guarantee?
Purchase Method: • The item must be purchased from a third party seller on Amazon.co.uk • The buyer purchased physical goods from a seller or merchant selling on the Amazon.co.uk website (including the Amazon.co.uk Marketplace). Timeframe for Claims: • You must wait 3 calendar days past the maximum estimated delivery date for an order (as indicated in the order details in ‘Your Account’) or 30 days from the order date, whichever is sooner. You can submit a claim up to 90 days after the order date. • If you have received a materially different item, you must contact the seller within fourteen (14) days of receipt to request return information. Warranty Coverage: • If your item becomes defective more than 30 days past the shipment date and it is under warranty, you might want to consider contacting the manufacturer for repair or replacement. Claim Limits: • Buyers are limited to a lifetime maximum of five claims for purchases from third party sellers on the Amazon.co.uk website. Exclusio
