What are the requirements of the Amazon.ca A-to-z Guarantee?
Purchase Method: • The item must be purchased from a third-party seller on the Amazon.ca website (that is, a seller other than Amazon.ca itself). Timeframe for Claims: • You must wait 3 calendar days past the maximum estimated delivery date for an order or 30 days from the order date, whichever is sooner. For example, an order sent using the standard shipping option would become eligible for a claim 21 calendar days after the ship date (14 business days + 3 calendar days). From that point, you have 60 days to submit a claim. • If you have received an item that’s defective or is materially different than shown on Amazon.ca product page, you must contact the seller within fourteen (14) days of receipt to request return information. Warranty Coverage: • If your item becomes defective more than 30 days past the shipment date and it is under warranty, you must contact the manufacturer for repair or replacement. Claim Limits: • Buyers are limited to a lifetime maximum of five claims for purc
