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What are the repair procedures for decoders from Navy Ships and Fleet Support Detachments?

April 26, 2017decoders detachments fleet Navy procedures Repair ships support

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What are the repair procedures for decoders from Navy Ships and Fleet Support Detachments?

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Navy personnel will contact the nearest FSD when they have a defective decoder. The FSD will do a one-for-one exchange taking the broken decoder and replacing it with a working one. The FSD then requests an RMA number from T-ASA to return the broken decoder to Scientific Atlanta for repair. The FSD will ship the decoder directly to Scientific Atlanta. Finally, Scientific Atlanta will send the repaired unit back to the Naval Media Center. Remote Controls T-ASA or Scientific Atlanta do not repair remote controls, a universal remote control can be purchased at any BX / PX. You may also purchase a replacement from Scientific Atlanta Sales at: 416-299-6888.