What are the repair procedures for customer purchased PowerVu Decoders?
PowerVu Decoders purchased by authorized audience members for personal use are repaired via the manufacturers warranty provided at the time of purchase from the Military Exchange or Scientific Atlanta. If the warranty has expired then repair is at the owner’s expense. HQ AFRTS and Military Exchanges maintain a list of authorized repair facilities for both Europe and Japan/Korea or the defective decoder can be returned for repair to the manufacturer, Scientific Atlanta. If using the Scientific Atlanta option ask for a return material authorization (RMA) to return the IRD for repair. The Scientific Atlanta Technical Assistance Center Customer Service Representative can be reached at (800) 873-4613 or from overseas dial (770) 236-4786. You can also visit the Scientific Atlanta PowerVu technical website for a list of worldwide toll free access numbers for the country you are located.
