What are the recommended elements to be included in a retailer training program?
An effective retailer training program should ensure that employees: (1) understand the tobacco access, advertising, and promotion restrictions of the Tobacco Control Act and implementing regulations; (2) verify that customers are of the legal age to purchase cigarettes and smokeless tobacco; and (3) successfully refuse purchase attempts by underage buyers. FDA believes the following elements are important components of an effective retailer training program. These training program recommendations are based on the best available evidence to date. Training Program As soon as practicable, current employees should receive comprehensive training on the Federal laws and regulations restricting the access to, and the advertising and promotion of, tobacco products. New employees should receive the training prior to assuming job duties. This training should include detailed information on laws and regulations prohibiting the sales of cigarettes and smokeless tobacco to minors, as well as how t
