What are the reasons a background check might be delayed?
We make every effort to avoid unnecessary delays in completing your background check requests. There are certain situations where information is delayed for reasons beyond our control, such as: • Natural disasters resulting in court closures and/or power outages, or • Unexpected court clerk delays in pulling a file In those instances where a delay is unavoidable, you will receive an update indicating the reason for the delay and when the final result is expected. At any point, you can check the status of an order. If any item is incomplete, you can check the reason for the delay by accessing your online account. Some of the reasons for a delay include: • Other Information Needed (i.e. Release Needed, Verification of SSN, etc.) • Holidays • Weekends • Court Closures due to severe weather conditions, holidays, etc.
