What are the qualifications for ITIL v3?
For more information on the qualifications available in Version 3 click here. If I already hold an ITIL v2 qualification how do I upgrade to v3? Anyone who holds an ITIL v2 Foundation certificate will have the option to take a one-day bridging course and 20-question multiple choice exam to bring them in-line with the new ITIL v3 qualifications. The ITIL v2 Service Manager bridging course is five days followed by a 20-question multiple choice exam that covers all aspects of the service lifecycle. What are the differences between the Lifecycle and Capability courses? If you want to know how to implement processes, the Capability courses are for you. If your emphasis is on the management aspects of processes, such as setting policies, managing the processes, and organizing for processes, then the Lifecycle courses are for you. The other big difference is in the amount of time that is spent on the processes themselves. In the Capability courses each process is four hours, while in the Life
