What are the pros and cons of ECODIR for the consumer?
ECODIR helps consumers find a solution through a flexible, inexpensive and quick process. Consumers can file their case from any computer connected to the Internet – everything takes place on-line! The neutral environment of ECODIR helps consumers to reach a “win-win” solution that is satisfactory to them as well as to the business party. The consumer is given a clear view of each step taken in the process, and, since the process is voluntary, the consumer retains control over the outcome of the case. ECODIR does not displace consumers’ other entitlements – a consumer remains free to pursue other dispute resolution processes or to go to court after, or even during, the ECODIR process. In short, a consumer has little to lose by using ECODIR. But consumers should take care while engaged in ECODIR that no time limits for Consumer Guarantees or for commencement of court action will expire. ECODIR would encourage consumers to know their rights and obligations, and to seek information about
