What are the pros and cons of ECODIR for businesses?
ECODIR is particularly useful for any busniess that is concerned about increasing consumer confidence – especially in on-line sales. A customer who knows that a business agrees to use ECODIR knows that if they have any complaints or disputes the business has an efficient and effective process for dealing with them. ECODIR also gives businesses greater control over the management of consumer complaints and claims. All consumer complaints and claims are presented directly to the business in an easily digested format in the secure web space. This makes it easier for the business to process the complaint or claim; to filter valid ones from spurious ones; and even to identify recurring problems in their own products or services. And, of course, ECODIR gives businesses an opportunity to avoid expensive, lengthy and public court actions which may damage their business reputations. And there is nothing to lose! The neutral environment of ECODIR helps Parties reach a win-win solution. But, sinc
