What are the procedures followed by CISAH when it receives a complaint?
When we receive a complaint from the student, we ask him/her to address it with the instructor in first place. If this fails, we then ask him/her for an appointment in which s/he must provide factual evidence that backs up his/her complaint. At the same time we notify the instructor that a complaint has been received and that we will follow up with him/her after the initial meeting with the student(s). When we meet with the student, we follow the Grade Appeals process recommended by the MSU Ombudsman . Based on the factual evidence provided by the student, we notify the instructor and mediate a possible solution-if there is any. We do not interfere with the academic freedom of any instructor, but we do listen to the student. If there are facts that sustain the students appeal, we will ask the instructor to consider the evidence and make changes as needed.
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