What are the priority codes of Track-IT and what do they mean?
Track-It! priority code’s explained: • 1 = Urgent. An urgency rating of one (1) is used only when the situation is determined to affect a entire campus or a building. An example of this would be entire campus or building has no network connection or no connection to a server or service like e-mail or network printing. Urgency 1 assignments should be completed with in 3 hours if possible. • 2 = High. An urgency rating of two (2) used only when the situation is determined to affect an entire classroom or an entire office suite. An example of this would be entire classroom or office suite has no network connection or no connection to a server or service like e-mail or network printing. Urgency 2 assignments should be completed with in 4 hours if possible. • 3 = Single client outage. An urgency rating of three (3) used only when the situation is determined to affect a single client. An example of this would be a single pc won’t boot or is affected in some other way as to stop or severely i
