What are the preferences of i-wire?
Ten arguments for i-wire: • unlimited quantity of incoming lines; • unlimited quantity of agents working places. Organization of new working places doesn’t need additional expenditure; • decentralized agents working places. The agent can process calls in any place; • completely controllable and customizable agent terminal; • personified working load accounting for every agent; • no costs for buying and exploitation call center equipment; • forget about telephone numbers and traditional voice links; • technicians for customisation and exploitation call-center equipment is in the past; • easy and quick integration to any existing call center infrastructure; • you pay for the quantity of calls, not for time. It is logical.
