What are the potential causes of the conflict?
Clarify the problem and determine what you believe might be the root of the conflict. • What are the views of others? Examine the conflict not only from your perspective but from the other person’s as well. • What responses might you get from the other person? How might he or she feel? What might they say? How will you counter those responses? Next, using the meeting format below, write the “script” for what you would like to communicate during your meeting. You won’t follow the script word-for-word, of course, but the process of writing out your perspective will help you clarify your view and consider how it may sound to others. During the meeting. An effective conflict resolution session typically moves through ten steps. By following this meeting format, you’ll be able to frame the conflict, steer the conversation and reach some level of resolution. • Establish rapport. Establish an atmosphere that encourages openness, constructive criticism and problem solving. • Set the stage. Emp
