What Are the Potential Benefits of E-Government?
There is limited data available with which to conduct a definitive cost-benefit analysis of providing services through e-government. This is primarily because no state is providing a full range of e-government services as we have defined it. However, it is likely that there are benefits to e-government systems based on government’s overall experience with improvements achieved through the implementation of automation systems. Since government at all levels started using information technology (IT) to solve operational problems, overall benefits have been (1) reduced or avoided operational costs, (2) reduced time frames to deliver services, and (3) improved services. We believe these same type of benefits could be achieved with properly implemented e-government systems. Ultimately, whether these benefits are realized depends on whether e-government systems incorporate qualities we describe later in this report. Potential benefits of full-scale implementation of e-government are summariz
