What are the possible outcomes of the initial review?
• Further investigation • Referral to relevant registration board • Referral to Healthcare Complaints Commission • No further investigation. Usually this is because a complaint is trivial, vexatious, too remote in time, not in good faith or without apparent foundation Regardless of the outcome, any actions taken in regard to the complaint or concern about a clinician need to be documented. For example, if the decision is taken not to progress the investigation further then this will need to be documented along with the rationale for this decision.
