What are the possible outcomes if I dispute an item?
Once we review the dispute and the item, we will get back to you shortly thereafter with our decision which will be one of three possible outcomes: • We agree with your complaint – you will be refunded your Zoints, the posting member will be charged any applicable return shipping fees and given one demerit. • We disagree with your complaint – you will not be refunded your Zoints,you will be charged any applicable return shipping fee and given one demerit. • This was a simple misunderstanding and Zwaggle will pay any applicable return shipping charges and we will give ourselves a demerit and work to improve the process so this doesn’t happen again. Both parties will receive their Zoints.
