What are the outsourcing market climate and capabilities in Canada?
“Companies operating in Canada are determined to move to higher value outsourcing, a competitive strategy that makes sense in the competitive global outsourcing economy. Canadian locations and services are becoming an increasingly important node on the global hub and spoke model of global outsourcing delivery. Canadians should be confident in their attractiveness from a foreign perspective, and need to adopt a more aggressive global attitude to continue to prosper in the global outsourcing arena. A recent study indicated a shifting focus in outsourcing from “cheaper and faster performance to a focus on client satisfaction, with managers of client companies favoring outsourcing suppliers that provide better and more supportive innovations, such as responding quickly to help clients manage a crisis.”1 Canadian companies are determined to move to higher value outsourcing, a competitive strategy that makes sense in the competitive global outsourcing economy.” Source: http://www.branhamgrou
