What are the options for the key exchange?
If you have a spare key available for Urban Tails to pick up during the consultation meeting, that is the easiest. You can also drop off and pick up your keys from The Resort during regular business hours (Monday – Friday, 10:30 am – 6:30 pm and Saturday – Sunday 10:30 am – 5:30 pm). Our address is 3569 Commercial Street. Please view our Contact Us page for a map. Clients with concierge service in their building may leave their keys with the concierge, under the name “Urban Tails”. Your kitty sitter will pick them up at the first visit and return them after the last visit. A key shuttle service is also available for clients who would like a cat sitter to come to their home to personally pick up their key. This service is $12 per key pick up or return. Clients who prefer to leave a key on file with Urban Tails for emergency backup, last minute travel, etc. may do so at no additional charge. Keys are coded, stored in a locked cabinet and are under 24 hour video surveillance for security.
