What are the operating hours for the portal? Is there a service level agreement?
While no formal service level agreement exists, the vision for myUFL is 99.9% uptime. That amounts to 8 hours of downtime (planned and unplanned) per year. myUFL is designed and operated to be a 24 by 7 by 365 days a year service. Unplanned downtime is very rare due to the redundant components and general system architecture. Planned downtime is sometimes required for database upgrades. Most other hardware and software maintenance can be performed without downtime.
