What are the Oklahoma Quality Award criteria?
The Oklahoma Quality Award performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria: Leadership Examines how your organization’s senior leaders personal actions guide and sustain your organization. Also examined are your organization’s governance system and how your organization fulfills its legal, ethical, and societal responsibilities and supports its key communities. Strategic Planning Examines how your organization develops strategic objectives and action plans. Also examined are how your chosen strategic objectives and action plans are deployed and changed if circumstances require, and how progress is measured. Customer Focus Examines how your organization engages its customers for long-term marketplace success. This engagement strategy includes how your organization builds customer-focused culture. Also examined is how your organization listens to the voice of its customers and uses t
