What are the nurse phone call return policies for questions and emergencies?
Our nurses check messages at least every hour, and we are able to return a call same day, while some practices may take up to two days to return calls. Any “emergency” calls (emergency defined by patient) are handled immediately. Those patients are able to talk directly with a nurse and have the questions addressed with one phone call. We also have a 24/7 answering service so our patients can reach a physician at all times.
