What are the necessary requisites to avail After Sales Service?
Ans: To ensure any after sales service, customers’ valid signature (as signed the original subscription form) is necessary. * We do not require valid signature for all after sale services. (just for those services which require filling up forms like SIM replacement, TOS, Address Change, IB Continue or IB Stop etc.). For services like reconnection, bill check etc. no signature verification is required. 3. What should customers do with the documents that he/she receives from purchasing banglalink connection? Ans: Customers should preserve the following subscription documents to ensure after Sales Service and any future references: a. Subscription Form (Subscriber’s Copy) b. Purchase Money Receipt c. Welcome Letter with the Starter/SIM Replacement Kit e.g. SIM, PIN and PUK Information HandseAns: It takes 24 to 48 hours for a new postpaid connection to be activated. Prepaid connections are already activated. 5. What is PIN or PUK code? Ans: PIN – Personal Identification Number (PIN is used
