What are the most important questions consumers should ask retailers when shopping?
Erlich: Most people think that buying an automatic cleaner with a sound warranty will protect them against all problems – but this is incorrect. The majority of warranties are limited to manufacturers’ defects, not replacing parts due to normal wear and tear. Studies show that 80 percent of consumer purchasing decisions are directly influenced by the retailer. Do your homework by researching products on the Internet at manufacturers’ sites, rather than merchant sites. Compare products, their engineering and the support that accompanies the item. Ask neighbors and friends about their experiences, but keep in mind that their knowledge may only be as current as when they purchased their own cleaners. Think of your automatic cleaner as an investment that will help to maintain an even bigger investment “your pool” for years to come. Thielscher: The list of questions may sound basic, but it is not always easy to remember them all. Consumers should ask if the cleaner is simple to install and
