What are the most important qualities of a great leader?
First and foremost communication. You must openly share your vision and mission and make sure employees know their role. You also need to celebrate successes in addition to the hard lessons learned along the way. At the end of the day, your reputation is all you have, so leaders need to associate themselves with those demonstrating integrity and high standards. In our business, like many others, I am basically selling my employees when I talk to customers. Sure, product and pricing matter, but without a team willing to do whatever it takes to not only please the customer, but to consistently delight them, you have an uphill battle when competing with others. How do you keep your staff motivated and committed? Many companies talk about having an open-door policy, but we truly put that into practice. I am realistic also. People are not always able to leave their personal problems at home. Whether it’s sick children, marital problems or financial difficulties, these stressors do take thei
