What are the most important criteria when selecting an accounting software system?
A recent Deloitte and Touche study compared first-time ERP buyer’s criteria with second-time buyers to determine if experience made a difference in ranking the importance of accounting software selection criteria. While the most important factors to first-time buyers were cost and ease of both implementation and use, the second-time buyers ranked the support and experience of the vendor, followed by the software’s fit for the business as the most important decision making criteria. The study revealed that experienced buyers were more concerned about who they would be working with over time, rather than just the product being used. Interestingly enough, there was little correlation between size of the provider and comfort by the customer. Second time buyers found more comfort with high quality resources irrespective of the size of the firm. The results of this research suggest that buyers should take the time and effort to understand who is responsible for their implementation and who i
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