What are the major challenges that social service agencies now face?
Caseworkers enter the social services field because they have a desire to assist others. But they find themselves overwhelmed by paperwork, administrative responsibilities, and lack of access to information. These challenges often result from outdated systems that keep information siloed. To compound matters, the current economy has resulted in increased caseloads, even as some government agencies are forced to implement workforce reductions and furloughs. Q: What are the key elements of the Oracle Social Services Solution? A: First, it’s a multichannel solution that integrates every point of contact with citizens, from Web chat and e-mail to face-to-face interactions. Secondly, it is able to automate intake, thanks to self-service prescreening that applies rules and provides guidance about eligibility. Third, the natural-based language rules engine is integrated with our lifecycle case management application, providing automated alerts when a citizen’s changing circumstances could aff
