What are the main roles and responsibilities in facilitating forums?
• Responsibilities outlined under the following roles can be assumed by one or a few individuals in small virtual communities. • In larger communities, they are divided among the participants of the facilitation team. System Administrator • Participates in the administration of the server • Contributes suggestions and implements software-related measures for maximizing uptime • Maintains software integrity and forum security • Provides other participants of the facilitation team and users with technical support Account Administrator • Implements access privileges • Issues or confirms user names and passwords in password-protected forums Forum Convener • Forum Convener, sometimes also called chairperson, is a function of someone who has a major stake in the forums outcome(s), typically performed in task-oriented virtual communities. Community Architect • Optimizes the community’s structure and design to help it meet its purpose • Using the appropriate combination of groupware features,
