What are the main differences between ITIL workshops when one or many customers ?
Multi-customers workshops just look like good old classic training session. But with some added value elements : 1. First step starting the workshop : definition of the outcomes of the workshop (specific documents replacing the classic training support material) ; depend on questions and problem areas pointed out by the attendees (in relation to the selected topic); then, attendees define topics to be performed during sessions (the animator, or facilitator, is just there to make things easy to produce and to ensure that all aspects of the problem area have been covered, in order to be sure that everybody reaches to workshops targets) 2. Final step after the workshop : Eurotil will put in form all deliverables (outcomes) identified in the first step (replacing the training material, there are completed after the workshop and send back to each attendee in the near days following) ; for workshops planned in July, deliverables of a specific workshop ending on Wednesday will be finished and
